Yes! We offer a free 10-minute phone consultation for all services. This gives you a chance to discuss your concerns, learn about our services, and determine if we're the right fit for your family. There's no obligation to book services after the consultation.

Most extended health plans in Alberta cover services provided by Registered Psychologists. We offer direct billing for most major insurance companies. Check your benefits booklet or call your insurance company to confirm your coverage for "Registered Psychologist" services.

If your insurance covers a percentage (e.g., 80%), you'll pay the remaining portion (e.g., 20%) at the time of service. We can also set up payment plans to help manage out-of-pocket costs. Many families use their Health Spending Account (HSA) or Flexible Spending Account (FSA) for the uncovered portion.

Yes! We understand assessments are a significant investment. We offer flexible payment plans that split the cost into 2-4 installments. You'll pay a deposit to secure your assessment date, and we'll arrange the remaining payments based on your family's needs.

If you've reached your annual maximum, you can pay out-of-pocket for services. We offer payment plans to make this more manageable. You can also save receipts for tax purposes (psychological services are eligible medical expenses) or check if you have access to a Health Spending Account (HSA).

Yes. If we don't offer direct billing for your specific insurance plan, or if you prefer to submit your own claims, we'll provide detailed receipts with all the information your insurance company needs (provider name, registration number, service codes, dates, fees).

Yes! In Canada, psychological services are eligible medical expenses for income tax purposes. We provide detailed receipts that you can include with your tax return. Consult with your accountant about claiming medical expenses if your total medical costs exceed 3% of your net income.

Appointments cancelled with 24+ hours notice incur no charge. Late cancellations (less than 24 hours notice) are charged 50% of the session fee. Missed appointments without notice (no-shows) are charged 100% of the session fee. This policy ensures fairness to other families waiting for appointments.

Assessments are more comprehensive and time-intensive than therapy sessions. They typically involve 6-10+ hours of psychologist time, including intake, testing, scoring, analysis, report writing, and feedback. Therapy sessions are typically 50-60 minutes of direct service. Both are charged at the same hourly rate ($240/hour).

Brief check-ins (under 10 minutes) are provided at no charge. Longer consultations, school meetings, or coordination of care with other professionals are charged at $240 per hour in 15-minute increments. We'll always let you know if a consultation will be billable.

Yes! During your free consultation, we'll discuss the services you need and provide a cost estimate. For assessments, we'll give you a range based on typical cases. The final cost depends on the actual time required, which varies by child and complexity.